Appointments

We encourage patients to schedule appointments in advance of the same day. To schedule an appointment please call our main number: (706) 322-9599. We do not schedule follow-up appointments greater than 30 days in advance. If your provider requests you to follow-up with him/her greater than 30 days out, our staff will contact you within 30 days of time for your return visit to schedule that appointment.

You will receive an appointment reminder via our electronic messaging system 48 hours prior to your scheduled appointment. Please make sure we always have a current phone number to reach you.

If we are unable to reach you, your appointment may be subject to being rescheduled.

Walk-Ins – “Same-Day Appointments”

We encourage our patients to schedule their appointments in advance, but there are a limited number of open slots for “same-day” appointments. These slots are filled based on “severity of illness,” as follows:

Patients cannot be scheduled for same day appointment slots before the day of the appointment. No same-day appointment will be scheduled before the start of business that day (generally not before 8am). This will give every patient equal opportunity.

Same day appointments are considered either “routine” or “urgent”. The Clinical Coordinator or designee will triage all patients presenting for a same-day appointment. He/she will use sound clinical judgement to determine whether the requested same day appointment is “routine” or “urgent” and have patient placed on the schedule accordingly.

It is always the goal at VHcS to schedule patients with their Primary Care Physician (PCP). If your PCP does not have any available “same-day” slots, you may be asked if you would like to be seen by another provider.

Privacy

We are required by applicable federal and state law to maintain the privacy of your health information. Patient information shall not be released or divulged to anyone without written authorization signed by the patient or legal guardian, except as required by law.

Insurance Coverage and Fees

Valley Healthcare System is supported in part by grants from the Department of Health and Human Services-Health Resource and Services Administration.

Most public and private insurance programs are accepted. Co-payments are collected at the time you check-in for your appointment. Insurance cards must be presented at each appointment. In the event you fail to notify us about other health insurance, or changes to your insurance, you will be personally responsible for the fees incurred for that date of service. Insurance companies do not have a time limit for retrieving money paid for claims in which they are not the primary insurance carrier.

NO PERSON IS DENIED SERVICES BECAUSE OF THEIR INABILITY TO PAY

Sliding Fee Discount Program

The Sliding Fee Discount Program (SFDP) assures patients have access to all services offered by VHcS without regard for a patient’s ability to pay. The only determining factors of the SFDP are a family size and income under the U.S. Department of Health and Human Services’ annual Federal Poverty Guidelines. Anyone may apply for the Sliding Fee Discount Program. Intake Specialists are available to assist you in determining your eligibility.